Introduction
Frosty Sprout ("we", "our", or "us") is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding personal data processed through our website and services.
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details (email address, postal address)
- Information submitted through contact forms
- Service preferences and enquiry details
- Communications you send to us
We also automatically collect certain information when you visit our website:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- IP address (anonymised where possible)
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services
- To send you information about our services that may interest you
- To improve our website and services
- To comply with legal obligations
- To protect our legitimate business interests
Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: Where you have given us permission to contact you
- Contract: Where processing is necessary to provide services you have requested
- Legitimate interests: Where processing is necessary for our business operations, provided this does not override your rights
- Legal obligation: Where we are required by law to process certain information
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are typically retained for two years unless you request earlier deletion.
Data Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and business
- Professional advisors where necessary
- Regulatory authorities where required by law
Your Rights
Under applicable data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to processing of your data
- Request restriction of processing
- Request data portability
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
International Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: [email protected]
Address: 42 Fitzwilliam Square West, Dublin 2, D02 P447, Ireland
Supervisory Authority
You have the right to lodge a complaint with the Data Protection Commission if you believe your data has been processed unlawfully. The Data Protection Commission can be contacted at www.dataprotection.ie.